Computer Support Specialist - 00070

HIRING RANGE: Commensurate w/qualifications & experience

CLOSING DATE: Open Until Filled

GENERAL INFORMATION: Brightpoint Community College is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.

RESPONSIBILITIES: Brightpoint Community College is seeking to hire a Computer Support Specialist for the IT Department.

The Computer Specialist will be responsible for managing the college’s information technology help desk, coordinating and assisting with all academic lab activities, supporting faculty and staff technology needs, and providing audiovisual support at all campus locations. May be required to provide basic troubleshooting for network and telecommunications connectivity issues. Determines project objectives and timelines and ensures completion through contacts with staff, faculty, vendors, and facilitators.

QUALIFICATIONS: High School diploma or equivalent is required. Substantial demonstrated proficiency via work experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals; ability to communicate effectively orally and in writing with both technical and non-technical personnel; and Windows operating systems. Basic knowledge of networking and telecommunications skills; Microsoft Office software applications, internet browsers, and ability to move computers, work on ladders, and work in small, and enclosed areas. Possess a valid driver's license and a means of transportation to travel to all locations and must be able to work flexible hours (nights, weekends, and holidays) on short notice. HELPFUL: Microsoft Office, Office365, and previous experience in an educational environment Required: Considerable skill in operation of media services equipment and independent decision making and judgment, standards, principles and practices to function as an audiovisual technician. Knowledge in managing and supporting microcomputers. Current certifications: A+, Microsoft Certified Professional (i.e., Windows 10/11). A background check will be required.

PREFERRED QUALIFICATIONS: Associate Degree in Information Technology or equivalent preferred.

*All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.

APPLICATION INSTRUCTIONS: Acceptable application packages are those submitted through the VCCS career website located at https://jobs.vccs.edu/postings/57111.

Brightpoint Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

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