Part Time Student Support Specialist (Education Support Spec III)
HIRING RANGE: $25.00 Hourly
CLOSING DATE: Open Until Filled
GENERAL INFORMATION: John Tyler Community College (Becoming Brightpoint) is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. Our college adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.
RESPONSIBILITIES: JTCC Becoming Brightpoint is hiring for part-time staff members to support students with a variety of different tasks including but not limited to onboarding, application, registration/course selection, advising, career planning, etc. These Student Support Specialists will work up to 29 hours per week in the Welcome Center on either the Chester or Midlothian campus. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle). Limited telework may be available but is not guaranteed.
Duties will include assisting new and returning students in-person, by phone, or virtually. Positions require a dedication to customer service and student success, the willingness to assist students with a variety of questions and tasks, and an ability to collaborate with staff members from a variety of student services departments. Utilize PeopleSoft Student Information System and the EAB Navigate platform to assist students and record appointments. Must attend monthly mandatory trainings and staff meetings in order to remain current on college policies, procedures, and programs.
QUALIFICATIONS: Required: High school diploma or equivalent. Experience in a customer-service position. Commitment to student success and the community college mission. Ability to effectively work with diverse student populations. Experience with the use of Microsoft Suite (Word, Excel, Outlook, etc.) and Google Suite/Workspace. Ability to work a flexible schedule that may vary seasonally and include some evenings during peak enrollment periods. Successful completion and passing of a criminal background check. Preferred: Associate’s degree or higher is highly preferred. Prior experience working with students at the high school, college, or university-level is preferred.
APPLICATION INSTRUCTIONS: Acceptable application packages are those submitted through the VCCS career website located at https://jobs.vccs.edu/postings/47775.
John Tyler Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.