Help Hub
Here to Support You
Brightpoint experts are available to get you the answers you need. Are you a new student looking to get started? Are you a continuing student with questions about changing your major or filing your FAFSA? Or, do you need technical support? We’re here to help you with advising, admissions, financial services and more.
Visit the Help Hub on campus:
Chester Campus: Moyar Hall, room M101
Midlothian Campus: Trailblazer Hall, room T115
Can’t come to campus? No problem! Contact us by phone, text, or email.
Call: 804-796-4000
Text: 804-476-0401 (include the topic you need help with)
Email: Helphub@brightpoint.edu
Not sure who or what to ask? Ask us. Not sure what to do? Let us help. Not sure where to go? Come to us, and we’ll do our best to brighten your day in the process.
Extended Hours August 18-28
The Help Hub is open extended hours August 18-28 to help you get ready for the fall semester, which starts August 25.
August 18-21
From 5:00 – 7:00 p.m. you can connect with the Help Hub virtually via Zoom.
Virtual support will include:
- Technology help
- Advising (new student navigators and professional advisors)
- Admissions and Records to assist in any holds, application processing, or term activation
- Financial Aid and Cashier staff available to assist with payment options and general financial questions
August 25-28
The Help Hub will be open 8:00 a.m. – 6:00 p.m.
All core services will be available in person, including:
- Advising
- Admissions & Records
- Financial Aid
- Cashier Window
- General Help Hub student support
Our “Ask Brightpoint” chatbot is also available 24/7. Access the chat by clicking the circular icon in the lower-right side of this page.
Help Hub Dropbox
Need to send a check after hours? Outside the Help Hubs on either campus, you'll find a dropbox that can be used to submit check payments and documents to the Cashier’s Office, Admissions & Records, and Financial Aid after 5:00 p.m. All documents must be in an envelope with the following information written on it:
- Receiving office
- Student name
- Student ID
- Student email address
Please do not put cash payments in this box. Checks should be made out to Brightpoint Community College. Help Hub staff check the dropbox each weekday morning when the college opens.
Help When You Need It
Brightpoint experts are available to get you the answers you need. Not sure who to ask? Ask us.
Preparing for Brightpoint
Get Your Student ID
Temporary Pause on Student ID Services: Student ID card production will be on hold until the week of September 2, 2025. We apologize for any inconvenience and appreciate your patience during this time. If you need assistance with other student services, please visit the HelpHub in person, connect with us via text, or email.
To obtain a Student ID, you will need to fill out a form to request your student ID. Once you complete and submit the form, you will receive a text when your ID is ready for pickup at the Help Hub.
If you prefer to have your ID mailed, ensure your address in SIS is up to date before submitting your request. Delivery may take up to a week.
Important Reminders:
- You have two weeks to pick up your ID. If not collected within that time, you will be contacted to be opted for mailing. If there’s no response, the Help Hub will discard the ID.
- The Student ID Request Form must be completed before picking up your ID—please don’t visit the Help Hub without submitting it first.
- Do not email the Help Hub with your photo to request an ID. All requests must go through the form.
If you have any questions, email us.
Tips for Your Student ID Photo
To ensure your student ID is approved, follow these guidelines:
- Submit one recent color photo (taken within the last 6 months).
- Make sure your face is clearly visible—no blurriness or poor lighting.
- No edits or filters—do not alter your photo using software, apps, or AI.
- No selfies—have someone else take your photo.
- Use a plain white or off-white background (no shadows, textures, or lines).
Following these tips will help avoid delays in processing your ID.
With your ID, you'll be able to:
- Obtain your parking pass
- Print at the campus library
- Access the campus gyms and VSU's recreational facilities (e.g., swimming pool)
- Receive store discounts
- Check out books and meeting rooms at the library
- Sign in at the ARC
- Get identified as a Brightpoint student quickly
Frequently Asked Questions
Top How-To Videos
Click the three bars at the top right of the video below to see more videos in the top how-to videos playlist, or go to the Brightpoint YouTube channel for all the how-to videos.