Help Hub
Here to Support You
Brightpoint experts are available to get you the answers you need. Are you a new student looking to get started? Are you a continuing student with questions about changing your major or filing your FAFSA? Or, do you need technical support? We’re here to help you with advising, admissions, financial services and more.
We're Renovating to Serve You Better
The Chester Help Hub is temporarily relocating! Starting March 10, the Help Hub at Chester will be in Goyne Hall due to renovations in the Moyar Hall Help Hub space.
You can still receive help from our team throughout the renovations.
Visit the Help Hub on campus:
Chester Campus: Goyne Hall
Midlothian Campus: Trailblazer Hall, room T115
Can’t come to campus? No problem! Contact us by phone, text or email.
Call: 804-796-4000
Text: 804-476-0401 (include the topic you need help with)
Email: Helphub@brightpoint.edu
Not sure who or what to ask? Ask us. Not sure what to do? Let us help. Not sure where to go? Come to us, and we’ll do our best to brighten your day in the process.
Upcoming Events
Stay tuned for more information!
Help When You Need It
Brightpoint experts are available to get you the answers you need. Not sure who to ask? Ask us.
Preparing for Brightpoint
Get Your Student ID
You will need to fill out a form to request your student ID. Once you complete and submit the form, you will receive a text when your ID is ready for pickup at the Help Hub.
If you prefer to have your ID mailed, ensure your address in SIS is up to date before submitting your request. Delivery may take up to a week.
Important Reminders:
- You have two weeks to pick up your ID. If not collected within that time, you will be contacted to be opted for mailing. If there’s no response, the Help Hub will discard the ID.
- The Student ID Request Form must be completed before picking up your ID—please don’t visit the Help Hub without submitting it first.
- Do not email the Help Hub with your photo to request an ID. All requests must go through the form.
If you have any questions, email us.
Tips for Your Student ID Photo
To ensure your student ID is approved, follow these guidelines:
- Submit one recent color photo (taken within the last 6 months).
- Make sure your face is clearly visible—no blurriness or poor lighting.
- No edits or filters—do not alter your photo using software, apps, or AI.
- No selfies—have someone else take your photo.
- Use a plain white or off-white background (no shadows, textures, or lines).
Following these tips will help avoid delays in processing your ID.
With your ID, you'll be able to:
- Obtain your parking pass
- Print at the campus library
- Access the campus gyms and VSU's recreational facilities (e.g., swimming pool)
- Receive store discounts
- Check out books and meeting rooms at the library
- Sign in at the ARC
- Get identified as a Brightpoint student quickly
Frequently Asked Questions
Top How-To Videos
Click the three bars at the top right of the video below to see more videos in the top how-to videos playlist, or go to the Brightpoint YouTube channel for all the how-to videos.