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Help Hub

Here to Support You

Brightpoint experts are available to get you the answers you need. Are you a new student looking to get started? Are you a continuing student with questions about changing your major or filing your FAFSA? Or, do you need technical support? We’re here to help you with advising, admissions, financial services and more. 

Visit the Help Hub on campus:
Chester Campus: Moyar Hall, room M101
Midlothian Campus: Trailblazer Hall, room T115  

Can’t come to campus? No problem! Contact us by phone, text or email. 
Call: 804-796-4000
Text: 804-476-0401 (include the topic you need help with)
Email: Helphub@brightpoint.edu

Not sure who or what to ask? Ask us. Not sure what to do? Let us help. Not sure where to go? Come to us, and we’ll do our best to brighten your day in the process.  

Upcoming Events

Stay tuned for more information!

Help When You Need It

Brightpoint experts are available to get you the answers you need. Not sure who to ask? Ask us.

  • Text Us: 804-476-0401- please include what topic you need help with 
  • Call Us: 804-796-4000 
  • Visit Us: Moyar Hall, M101 (Chester)/Trailblazer Hall, T115 (Midlothian) 

Preparing for Brightpoint

Get Your Student ID

You will need to fill out a form to request your student ID. Once you complete and submit the form, you will receive a text when your ID is ready for pickup at the Help Hub.

If you prefer to have your ID mailed, ensure your address in SIS is up to date before submitting your request. Delivery may take up to a week.

Important Reminders:

  • You have two weeks to pick up your ID. If not collected within that time, you will be contacted to be opted for mailing. If there’s no response, the Help Hub will discard the ID.
  • The Student ID Request Form must be completed before picking up your ID—please don’t visit the Help Hub without submitting it first.
  • Do not email the Help Hub with your photo to request an ID. All requests must go through the form.

If you have any questions, email us.

Tips for Your Student ID Photo

To ensure your student ID is approved, follow these guidelines:

  1. Submit one recent color photo (taken within the last 6 months).
  2. Make sure your face is clearly visible—no blurriness or poor lighting.
  3. No edits or filters—do not alter your photo using software, apps, or AI.
  4. No selfies—have someone else take your photo.
  5. Use a plain white or off-white background (no shadows, textures, or lines).

A person's face with a grey background

Description automatically generated

Following these tips will help avoid delays in processing your ID.

With your ID, you'll be able to: 

  • Obtain your parking pass
  • Print at the campus library
  • Access the campus gyms and VSU's recreational facilities (e.g., swimming pool)
  • Receive store discounts
  • Check out books and meeting rooms at the library
  • Sign in at the ARC
  • Get identified as a Brightpoint student quickly

Frequently Asked Questions

  • Once you complete your application to Brightpoint, you will be assigned a coach called a new student navigator who will help guide you through the entire admission and registration process. You should hear from your new student navigator via text and email within a few days of applying to the college, and your new student navigator will help you complete your next steps. 

    You can also contact the Help Hub to schedule an appointment with your new student navigator. Learn more about getting started at Brightpoint. 

  • The semester dates and deadlines can be found on our academic calendar. Each semester has different sessions including 15-week, 7-week, and 5-week courses. Your new student navigator will help you figure out which sessions work best with your schedule.”

  • For new students, your new student navigator will help you figure this out when they meet with you. 

    If you are a continuing student and in a major, you should contact your faculty advisor. You can find your advisor’s contact information in EAB Navigate or the Student Information System in myBrightpoint. Want to make an appointment with your faculty advisor? It’s easy to see availability and set a time using EAB Navigate. You can also view your remaining major requirements in SIS. Watch this YouTube video on viewing your remaining major requirements. 

    If you are a continuing student who is not in a major, you have an assigned Help Hub advisor who can help you. You can reach out to them through EAB Navigate or contact the Help Hub for assistance. 

  • View our complete searchable class schedule and then register using the Student Information System in myBrightpoint or EAB Navigate.

    You can also search for and register for courses using either SIS (located in the myBrightpoint portal) or EAB Navigate.

    How-To: Search For Classes Using SIS - YouTube
    How-To: Register for Classes Using SIS - YouTube
    How-To: Register for Classes Using Navigate - YouTube

     

  • You can learn more about the holds on your account and how to resolve them by logging into your EAB Navigate account. New students should consult with their new student navigator on how to resolve these holds. Continuing students should contact the Help Hub for assistance in resolving holds.

  • Contact the Help Hub for technical assistance. They can help you with your login and the multi-factor authentication. 

    MFA How-Tos

  • Your payment deadline depends on when you register. 

    Payment for the winter mini session is due December 11, 2023.

    If you register for classes before December 17, 2023 and have not taken certain steps toward payment, you will need to complete an Enrollment Check-in.

    If you need help with payment, please contact our Help Hub. 

  • If you are dropped from a class for non-payment and the course registration has not ended, you can re-enroll in the class and pay for it through SIS. If the deadline has passed or you have been dropped for a reason other than non-payment, please contact the Help Hub to help figure out the correct next steps.

  • Please contact our Help Hub, and we will be most happy to assist you.

Top How-To Videos

Click the three bars at the top right of the video below to see more videos in the top how-to videos playlist, or go to the Brightpoint YouTube channel for all the how-to videos. 

Help Hub

Chester Campus

Contact
804-796-4000
Helphub@brightpoint.edu
Location

Moyar Hall, room M101

Hours

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Midlothian Campus

Contact
804-796-4000
Helphub@brightpoint.edu
Location
Trailblazer Hall, room T115
Hours

Monday - Friday, 8 a.m. - 5 p.m.

Brightpoint
Chester Campus
13101 Route 1 (Formerly Jefferson Davis Highway) Chester, Virginia 23831-5316
Phone 804-796-4000
Phone 800-552-3490
TDD 804-796-4197 - TDD
Midlothian Campus
800 Charter Colony Parkway Midlothian, Virginia 23114-4383
Phone 804-796-4000
Phone 800-552-3490
TDD 804-796-4197 - TDD

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Resources for…

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