Part-Time Student Support Specialist (Education Support Spec III)
HIRING RANGE: $25.00 Hourly
CLOSING DATE: Open Until Filled
GENERAL INFORMATION: Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
RESPONSIBILITIES: Brightpoint is hiring for part-time advising staff members to support students with a variety of different tasks including but not limited to onboarding, application, registration/course selection, advising, major selection/changes, career planning, etc. These Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle). Duties will include assisting new and returning students in-person, by phone, or virtually. Positions require a dedication to customer service and student success, the willingness to assist students with a variety of questions and tasks, and an ability to collaborate with staff members from a variety of student services departments. Utilize PeopleSoft Student Information System and the EAB Navigate platform to assist students and record appointments. Must attend monthly mandatory trainings and staff meetings in order to remain current on college policies, procedures, and programs.
QUALIFICATIONS: Required: Experience in a customer-service position. Commitment to student success and the community college mission. Ability to effectively work with diverse student populations. Experience with the use of Microsoft Suite (Word, Excel, Outlook, etc.) and Google Suite/Workspace. Ability to work a flexible schedule that may vary seasonally and include some evenings during peak enrollment periods. Successful completion and passing of a criminal background check.
Preferred Qualifications: Associate’s degree or higher is highly preferred. Prior experience working with students at the high school, college, or university-level is preferred.
APPLICATION INSTRUCTIONS: Acceptable application packages are those submitted through the VCCS career website located at https://jobs.vccs.edu/postings/72009
Brightpoint Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.
EEO/AA EMPLOYER